Terms & Conditions for Order Processing

We provide a printable & emailed copy of your order at checkout time. The submission of your order indicates the granting of your permission to process your order, including permission to process your payment and to produce your order in production. If an emailed design proof(s) is included in your order, then we will wait until you have approved the design proof(s) before proceeding with the production phase of the order.

NOTE that unless otherwise indicated, shipping charges are processed SEPARATELY for custom imprinted or embellished products. This is because the actual shipping weight and packaging details are not accurately known until the shipping time.

Please Contact Us in order to request changes to your order. Please do so in a timely manner, since certain changes may not be feasible after the production phase of your order has commenced. Orders that are revised for any reason are subject to being explicitly re-approved by the client before further processing of the order can continue. Certain order changes may prevent us from shipping your order in time to make your requested in-hands date.

If payment information for the order is changed, the client must call us with new credit card and sign our form for authorization or the client can pay through our client portal as well for any deposits or balances due on orders. Credit card payments are typically processed within 24 hours (business days) or less and credit card receipts are emailed to the email address proved by the client.

Once production is completed, orders will ship and/or be ready for pickup. If paying by credit card, any balance due plus shipping charges will be charged AUTOMATICALLY to your credit card. This includes shipping charges and any charges due as a result of changes to the original order. If payment is by check, production of your order will not be started until received and orders will not be shipped until balance due on order is received as well. If your shipping international there will be customs fees that will be charged to your credit card automatically at a later time as it takes 2 to 8 weeks for the shipping company to bill the customs amounts to us for your order. International rates & customs fees will vary depending on country & tariff fees.

Check your inbox & Junk/spam mail folders in case some of our emails end up there. We recommend that clients add our email addresses to their mail programs address book so that our emails do not get routed to Junk Mail. Our Quotes, Orders, Design Proofs and Sample Sewouts are routinely sent as PDF and/or JPG files.

Minimum Orders

Minimum order quantities apply to all order types, products and services.  Under minimum quantities for an order may incur an extra fee, depending on the quantity and complexity of the logo imprinted on a product. You can contact our customer care department for more details.

Order Acceptance

All orders are subject to factory approval of styles, quantities, & other related criteria, including our ability to meet your requested delivery date. In addition, we reserve the right to decline any order based our own judgment or capabilities.

By signing the Order Confirmation & terms & conditions, you are confirming that you reviewed your order for accuracy & verified all the information on my order including but not limited to all my imprint information (logo size, imprint colors, location of logo, etc.) is correct & ready to move forward to my design proof/production process. I have examined my artwork files given (making sure they are 300 dpi minimum) or upload to site & they are correct & ready to be used for imprinting. I have also reviewed the terms & conditions for orders as well & hereby give my approval to process my order.

We Ship All Orders with Signature Required Upon Delivery! This is Mandatory Due to the High Cost of the Items and the amount of insurance is declared at time of shipping order. Shipping Charges: Extra & Charged Automatically when Order is Complete & Before Order is Shipped. If your shipping international there will be customs fees that will be charged to your credit card automatically at a later time as it takes 2 to 8 weeks for the shipping company to bill the customs amounts to us for your order. International rates & customs fees will vary depending on country & tariff fees. We do not do Shipping/Freight Estimates, due to not having a complete weight, box size or estimated insurance value until order is processed & ready to ship.

What kind of artwork can I send? And, what if I don’t have artwork?

Please send us high resolution vectored artwork or 300dpi resolution artwork in a psd, pdf, tiff or eps file. Please do not go onto the internet and pull off art and try to change to 300dpi, as this will not work. All artwork has to be created at high resolution. If you need help with design ideas or creating high resolution art, we are happy to help. Our art department can create anything you would like. There will be a fee for art services. You can go view our Artwork Guidelines Page to see exactly how a good, usable artwork will look like. You can also purchase custom artwork hours through our Custom Graphic Design page on our site. It has a wide variety of artwork options to choose from based on what type of product you will be purchasing after your design is complete.

Do you keep my art on file?

Yes, we keep all your artwork on file so it can be used for reorders or on other promotional or apparel items.

Where do I send my artwork?

You can either attach it during the order process online or email it directly to customer care department. If you do not have our email please call us directly so they can guide you where to email your artwork to.

Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Care Representative is happy to help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’, we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your customer care representative know. You can go to our Imprint Color Choices page to see if we carry your color as a standard imprint color that we have in stock.

Font Choices

You can choose a front for your logo, number or names for all imprint types we offer, screen-printing, embroidery, direct to garment printing and heat transfer printing. Please visit our Font Choices page under the “More” tab above.

Pick Your Stitch

If you are not sure how many stitches your logo is for an embroidery imprint, then you can visit our “Pick Your Stitch” page for guidance. This page will help you get a visual picture of what your logo looks like and it tells you an estimated stitch count. Please feel free to call or email us on our contact us page and we can estimate the stitches for your logo as well.

Artwork Charges

Any client-supplied artwork is subject to approval by our art department & may require an additional charges, due to poor quality, not high resolution requirements, pixilated, not clear or clean art, etc. All screen, film & digitizing, etc. will remain our property & client is only charged for labor or producing the screens, films and digitizing. If we create any custom new artwork design for a client, the client may request up to one (1) revision of said artwork in price given. Revisions beyond one (1) will be charged at our standard graphic design hourly rate. If we are given artwork by the client for modification, the client may request one (1) free revision after the initial modification have been made. If ANY changes are made to clients artwork from one order to another as in a reorder (size of design, imprint color changes, added text, taking images or text off design, etc), additional charges will be incurred for custom art design, digitizing, design proofs, films and screens as these items will require new production packets/info.

Shipping, Freight & Handling

Shipping/freight, handling charges are EXTRA, and this fact is set forth on Order Acknowledgement. When you approve it, you are agreeing to those future charges as well & the applying of the charges at the time of shipping the order. Once order is completed, boxed & weighed then shipping amounts are calculated & added to the order. If your shipping international there will be customs fees that will be charged to your credit card automatically at a later time as it takes 2 to 8 weeks for the shipping company to bill the customs amounts to us for your order. International rates & customs fees will vary depending on country & tariff fees.

When order is completed, remaining balance is due upon completion & before shipping. This balance due will include any shipping & handling charges & any charges due as a result of changes to the original order. If initial payment is by credit card, any balance due plus shipping & handling charges will AUTOMATICALLY be processed on same credit card initially provided, BEFORE your completed order can be released for shipping/delivery. If initial payment is made by check or wire transfer & you choose to pay the balance plus any shipping and handling charges by check or wire transfer as well, the completed order will be held & not shipped until check or wire transfer is received.

Charges are based on carrier fees & we will not be responsible for any cost variations due to changes in weight, location, delivery time, handling, or any other unforeseen circumstances. Handling charges are $11.95 per location.  Some orders may incur additional charges from carrier at a later time when we are billed from carrier & these costs will be charged to our client for their order shipped. We will notify client of additional charges & need a credit card to pay for this. Example of extra or additional charges are; client does not accept package, not available to sign for package & is shipped back to us for reshipping, address was given to us wrong or carrier cannot ship to address given to us by our client.

Due to high-dollar value of finished goods, all shipments require a signature upon delivery, so make arrangements for a signer if you will not be at your shipping address at the time of delivery. Packages cannot be left on doorstep.

Over & Under Runs (products purchased from us)

Please Allow 3% to 5% for over and under runs on all orders, including promotion items, Screenprinted, Embroidered, Direct to Garment Print or Heat Transfer Printed apparel or goods, printed numbers & names, print materials, signage, etc. If there is an overage on promotional item, print or signage orders or any goods/products purchased from us, then that extra quantity will be automatically added to the order at the time of invoicing & shipping the order. We will charge automatically the extra cost for overage items at time of shipping and invoicing your order.

Cancellations

Cancellations will NOT be accepted once order approval or art approval is received, nor for finished merchandise. Cancellations made prior to production will be billed for all charges incurred up to that date. All cancellations must be confirmed in writing and a valid explanation for the cancellation. All cancellations are subject to a cancellation fee in the amount of $45.00 dollars per order, plus any administrative fees, handling, shipping, product restocking fee and credit card processing fees (if payment was made by credit card).All other cancellations fees may apply according to order details and complexity.

Price Changes

The garments, promotional items, print materials, signage or any other product sold by us on site or through a quote, are subject to price changes without notice due to manufacturer price changes and stock availability. If a price change occurs prior to production, we will notify you of said change and seek your approval to proceed under the new pricing.

Backorders

Unless requested, we do not backorder shortages due to spoilage or under runs. It is our policy to wait until all goods in an order are received by us before running the order, so all items are produced at one time. If a portion of the goods for an order becomes backordered and the client desires the currently available portion of the goods to be imprinted then the backordered goods will incur a separate setup fee (or other misc. fees that may apply to the specific order) and will be printed as a separate time. The order will be split and client will not only incur separate setup charges but possible unit cost increases due to quantity produced on each separated order and due to the labor involved to setup each separate order.

Drop Shipments

We offer multi-ship services. We can ship individual items to multiple locations. The multiple drop-shipment handling charges are $11.95 or more or less per unit depending on the quantity of locations. Normal shipping charges apply as well.

Packaging

We offer individual packaging like bagging an item, individual boxes, tissue paper inserts, individual wrapping of items as well as kitting for each item. Additional charges may apply for special packaging or unpacking requirements on all orders, including but not limited to customer supplies goods and/or orders. Also we have special branding options like custom boxes with your logo, custom decals to apply on items or boxes, zipper pulls, woven labels and hang tags that can be applied to items. Contact our customer care department for details of special packaging options we have available.

Payment Methods

Our payment methods are Wire Transfer, Check, Cashiers Check, Credit Cards (Master Card, Visa and American Express). American Express, if used there is a 5.25% credit card processing fee that is applied to your order automatically. Any Company or Personal checks will not be accepted without prior approval, (a credit application must be submitted & approved). Net 15 Terms are not extended until a client conducts repeat business volume of a minimum of $7,500 in sales per year. There is a $45.00 fee for returned checks. There a fee for credit card transaction charge-backs which are disputed, yet unsubstantiated.

If paying by credit card and you placed your order online then this is part of the ordering process and it allows you to fill this info information on our secure site. If paying by check then your order will be on hold until the check is received and cleared the bank and can take up to 7 business days to clear. If your paying by electronic transfer then customer care can go over all the banking information with you so you can process your payment. When paying by credit card we require 75% deposit and balance + shipping paid on completion of your order, please note if your order is under $750.00 then 100% is charged.

Payment Policy

If your total order amount (excluding shipping) is over $3,000 we ask you pay by check, cashiers check or direct wire transfer, versus credit card.  If your payment is by credit card only then a fee of 3.50% (Visa/Master card), 5.25% (American Express) or current rates will apply. The production of your order will not begin until payment is received and/or cleared. The shipping costs portion of the order may be paid by credit card or wire transfer at our discretion and fees may apply as well.

When order is completed, remaining balance is due upon completion and before shipping. This balance due will include any shipping, handling charges, remaining balance due and any charges due as a result of changes to the original order. If initial payment is by credit card, any balance due plus shipping and handling charges will AUTOMATICALLY be processed on the same credit card initially provided by the client, BEFORE your completed order can be released for shipping or delivery. If initial payment is made by check or wire transfer and you choose to pay the balance plus any shipping and handling charges by the same check or wire transfer, then the completed order will be held and not shipped until check or wire transfer is received. Please allow time for this when considering and calculating your in-hands deadline date for delivery to you.

Privacy Policy

We do understand your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. We do not sell or give out anyones personal or company information. We collect your information (name, address, phone number, email or other personal or company info) for the sole purpose filling the order you placed with our company. We charge your credit card for the sole purpose of payment for the orders you have placed/authorized with our company.

We do not use cookies to collect or share information with third parties to deliver advertisements online referred to as interest based advertising.

Information Collected and How it is Used

Please note that we collect and store certain limited information related to your visits and interactions with our site. What we collect and how we use it is set forth below.

What we collect when you browse our site:

If you do nothing during your visit but browse, read content, or download information, we will gather and store certain limited information about your visit. We automatically collect and store the following information about your visit:

The information we automatically collect or store is not personally identifiable information and used by us only for improving the content of our site services and to help us understand how people are using our services so that we may continually improve the performance, suitability and usefulness of our sites to you, our customers and potential customers.

What else we collect if you provide it to us:

If, during your visit, you participate in a survey, send an e-mail, or perform some other transaction on-line, we will have collected the following information (some of which may be personally identifiable) in addition to information listed above:

We will use your e-mail to respond appropriately. This may be to respond to you or to address issues you may identify, and as a means to further improve our services or site. If you have an account with us, we will also use this information for marketing and promotions, to launch product surveys, and as an added service to you to pre-populate on-line order forms to save you time in the ordering and re-ordering process. All of the information we collected is retained as long as legally required or for as long as necessary for legitimate business purposes, whichever is longer.

Use and disclosure of information collected:

Please note that there are instances where we share your volunteered information with other parties for legitimate business purposes in connection with processing your order. Just like many internet and catalog retailers, employs other companies and individuals to perform specific functions on our behalf. Examples include fulfilling orders, delivery of packages, mail and e-mail, address for shipping, billing address for credit cards, credit card processing services or research that improves the quality of services or offers provided to you. These providers have access only to the information that they require to perform their functions but are contractually prohibited by us from using that information for any other purposes. You may, however, “opt-out” of this use of your information at any time, but doing so may impair our ability to provide you with proper service and to process your orders or payments. We may disclose your name and mailing address to other carefully-screened parties for marketing purposes. However, we never share your e-mail address, phone number, credit card or financial information for these purposes.

Personally Identifiable Information and Choice

You may always choose whether to provide personal information to us on-line. Personal information, in general, is information that is linked or reasonably linkable to a natural person. Personal information includes such things as an individual’s name, address, and phone number. As noted above, none of your personal information is collected automatically when you access our site; personal information is only collected by us when you voluntarily provide it to us. You may always choose not to contact us by e-mail, participate in a survey or to provide any personal information using an on-line form. Alternative methods for contacting us is in person, by phone or by mail are available by using the Contact Us page. Your choice to not participate in these activities on-line will not impair your ability to browse, read or download content provided via the site. In the event we are required to respond to a subpoena, court order or other legal process, your personal information may be disclosed pursuant to such subpoena, court order or other legal process, which may be without notice to you.

Transaction Information

If you request any information, buy any products or subscribe to any services offered by us via our site, we will ask you to complete an order form that requires certain information, including payment information such as a credit card number and expiration date as well as general contact, billing and shipping information. This information is necessary to complete the transaction and to deliver to you the information, products or services ordered and to collect payment. The credit card information that you provide to us will be provided to the credit card issuing company to complete your transaction and we makes no assurances or representations about the use of your information by these third parties. For your protection, all such information is collected and all credit card information is stored via encrypted means or not stored at all.

Review and Correction of Personally Identifiable Information

You can contact us about the any personally identifiable information we collect about you by using the information below. You may recommend changes to your personally identifiable information you believe to be inaccurate by submitting an e-mail or written request that credibly shows the inaccuracy. We will take reasonable steps to verify your identity before granting access or making corrections. If your personal information changes, you may correct, update or remove the personal data you have provided to us by making changes to your profile. In addition, you may opt-out of certain communications from us. Our goal is to make sure that our information about you is always current so that we can better serve you, cause we love our clients.

Electronic Communication

When you access our site or send Emails to us, you are communicating with us electronically and consenting to receive communications from us electronically. We will communicate with you by e-mail or by posting notices via our site. To help us make Emails more useful and interesting, we often receive confirmation when you open e-mail from us if your computer supports such capabilities. If you do not want to receive e-mail from us please contact our customer care department here on our site.

Contact Information and Enforcement

To correct your personal information, to send an “opt-out” message, or if you have questions or concerns, you may contact us on one of our online forms, email or call us.

Order Process Steps

Setup Charges

Our setup charges will vary depending on the type of item being purchased. Setup charges are mandatory charges assessed with every order including reorders, as well as split off orders resulting from a partial backorder of goods. Some promotional items do have a discounted re-order setup fee.

Rush Orders

We offer rush turnaround time on orders, with a time between 4 to 7 days. Rush charges will be applied whenever rush production turnaround time is required by the client is less than (8) working days after receipt of signed or submitted order and/or artwork or design proof approval. Call for production schedule time frame and pricing. Our rush charges vary depending on the quantity, item and imprint type of order.

Pre-Production Samples & Blank Samples

Please be sure to inform us at the time of placing your order if a sample(s) will be required for pre-production approval. Samples can be provided (typically) within (5-7) working days after receipt of signed order approval or online order submitted, depending on what type of product is being imprinted. For non-imprinted goods, blank samples must be requested and purchased at time of order submission. Pre-production samples are typically done on a sample fabric but you can also request a sample on one of the items you purchase as well. There is a charge for blank samples and it is the cost of just the item with no imprinting.

Production Times

Normal production time is 10-14 working days from receipt of your signed order approval & artwork approval, but time may be extended depending on workflow, especially during peak seasons. Also, quantity ordered & complexity of imprinting may require additional production time. Allow an extra week for orders requiring specialized printing techniques. Add 5-7 working days for Pre-Production Samples. When computing an anticipated must-have, in-hands delivery deadline, shipping/delivery method is factored in & will affect production timing of order. RUSH service is available--call for details.

Quantity Discount Pricing

You always get a quantity discount prices when you order the items with the same logo, size of logo and location of logo. Printing prices are per location with the same imprint type and logo design. Different logos/designs cannot be combined for quantity pricing. Please allow for additional screens/films (screenprinting) or digitizing (embroidery) when ordering adult and youth sizes in the same order. It is like having two separated orders, with the difference being the logo sizes. Pricing will be reflected when imprinting different sizes of a design or logo in one order. The client does receive a quantity discount based on the volume of the quantity ordered because of the two different logo sizes.

Online, Email or Phone Orders

Phone orders are accepted, but written orders (including online orders) are highly recommended to insure accuracy. We will not accept responsibility for sizes, ink color, placement, logo size, shipping, etc. unless order approval is obtained in writing. Client is responsible for verifying and checking their order acknowledgement thoroughly before approving the order. If client approves an order & there are mistakes (pricing, logo or imprint info, shipping address or info, or the order entirely) then client is responsible for reprinting the order at their cost and we are not be liable. Original order is still due to us with all cost given originally.

Miscellaneous Charges

Some of the items we offer have setup charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die, mold or other necessary items to imprint your specific logo. The miscellaneous charges are film, digitizing, die/mold, screen, custom artwork, etc. and these charges are a onetime charges and is not charged again unless you change your artwork.

Returned Goods & Restocking

Returned goods will be subject to a re-stocking fee. Goods that are damaged after receipt by client will not be accepted for return. Only those goods that are returned for manufacturing defect will be accepted for return. Goods flawed due to our error may be replaced and/or exchanged by us depending on the circumstances.

Claims

We accept claims for flawed/misprinted (made by us during the imprinting process) products only & must be made within 72 hours from receipt of merchandise. Contact customer care for details.

Customer Supplied Goods

We will not be responsible for bleeding or other imprinting problems due to the nature or quality of customer-supplied goods, including product material, colors, sizes or dimensions, nor for any damaged goods we receive from the client. Allow 3% to 5% for over & under runs on all orders, (including promotion items, screenprinted or embroidered apparel or goods, printed numbers, print materials, signage, etc) that may experience a misprint in the imprinting process. This could entail machine malfunctions and if this occurs the client is responsible for replacing the goods that were misprinted/machine malfunctioned at their cost. We will re-setup, re-imprint the misprinted items at no cost. We are not responsible for any merchandise once shipped to the client. Client is solely responsible for examining their own goods before shipping them to us for imprinting. Be sure to order extras if you are needing exact quantities, as additional imprinting at a lesser quantity break will be priced with higher imprinting charges and setup/misc. charges.

Spoilage

We will not be responsible for spoilage up to 3% to 5%, whether the products are supplied by us or customer-supplied goods. Client will be responsible for any necessary reprinting due to shortage within the spoilage rate. It is HIGHLY RECOMMENDED to order more garments than needed for each size or as needed. At times we cannot setup an entire job again for a few items due to lengthy setup and productions times.

Design Proofs

All Design It, Design Proofs or Mockup product pictures are on a size LG or XL model and/or blank product. A logo or text will not look the same (proportionately) on a SM size verses a XL or 2X size product. Please consider this when choosing the size of logo or text you are using in the Designer/Design It or wanting on the product. When actually imprinting on products the logo/text will look different & vary depending on the product size, so we will imprint the exact measurement/size (wide) you choose in the Designer/Design It. Design Proofs and/or Product Designer or mockup show approximate location, size of logo, & imprint colors only and is not exact to the physical imprint product. When in production the location & placement of imprint may vary up to 2: inches (up, down, left or right) based on the size of product (xxs) thru 6x). Logos will look slightly different on various fabrics & sizes of product. We recommend an added box/shape behind logos when embroidering on fleece, knit or sweater type materials, to make logo more clean looking, giving it a flat surface to imprint on. The smaller lines or thickness of font the less clear it will look. Bigger, thicker lines for fonts embroider better. With embroidery, as a general rule the bigger the logo or font/text the better the overall logo will look. The smaller the logo, font/text the worse it will look. Recommended minimum size for logos or text is 3.5 inches wide or larger.

You will receive a design proof from our customer care department to approve after you place your order online or with our customer care rep. We do not go into production unless design proofs are approved by our client. On embroidered order we also provide a sample sewout that will be emailed to you for your approval at well. This is sewn on fabric only not on the actual item. Unless it is an exact reorder (same item, color, brand, same logo, same location of logo, same imprint colors), you will always see a digital design proof of your item which must be approved by you before we proceed to production.

Headwear Policies

Caps, beanies, visors or any other type of headwear products will print or sew differently per batch or run. Each individual cap, hat, (headwear) etc. is not constructed exactly the same & can be constructed by the manufacturer 1/4” of an inch or more differently left, right, up or down. With printing or embroidering on a curved surface the logo and/or text can be slightly angled toward the left, right, up or down. Each individual cap/headwear can be printed or embroidered from 1/4” of inch to 1” inch left, right, up or down, depending on the construction of the cap, from one cap/headwear to another. Please do not expect that every individual cap/ headwear item will look exactly the same in each order or in a repeat order that is done later. Text will not look exactly the same per cap/headwear. Letters or numbers can be curved or angled due to the curved surface of the cap/headwear. Text on each cap/headwear will not look exactly the same. Manufacturers can slightly change headwear measurements on their produces at anytime. No product is sewn exactly the same by any manufacturer on any product!

Imprint Areas

To be specified by customer, unless client requests us to make such decisions. (imprint area and location are the same) Client is to specify the size of logo in each imprint area, unless client requests us to make such decision. We reserve the right to resize any logo that will not work with our printing presses capabilities. All Screenprint, Embroidery and Number printing machines have specific guidelines & limitations to imprinting on all products.

Artwork Files

The client is responsible for providing the necessary Artwork Files having proper resolution and imprint information as needed. Artwork should be at least 300 dpi resolution for screenprint, embroidery and other promotional imprinting purposes. For printed materials such as banners, flyers, business cards, binders, etc., resolution should be at least 600dpi, or (preferably) vectored artwork should be supplied. If the client is unable to provide the necessary artwork in the appropriate format, we can create new artwork (or modify existing artwork) in order to produce satisfactory artwork. Such artwork creation and/or modification will be charged to the client at our regular graphic design rate.