Thank you so much for your order! We appreciate your business & look forward to a continued working relationship.
By signing this order confirmation and terms & conditions, I am confirming that I reviewed my order for accuracy and verified all the information on my order including but not limited to all my imprint information (design proof with estimated logo size, imprint colors, location of logo, etc.) is correct, as well as approved and I am ready to move forward to the production process. I have examined my artwork files provided (making sure they are 300 dpi minimum) or upload to site and they are correct, ready to be used for imprinting. I have also reviewed the terms & conditions for orders as well and hereby give my approval to process my order.
Choose your shipping options below:
I WANT all my orders shipped with signature required and not be just left at a facility or doorstep.
I DO NOT want all my orders shipped with signature required and leave packages at our facility or doorstep.
I WANT all my orders insured with a declared value in case the shipping company loses or damages the items in
the boxes for my order. I understand that adding a declared value amount to the shipment will increase the shipping cost by double or more than what a standard shipping costs would normally be. An example of a declared value may be the cost of items plus imprinting costs or total of your invoices. If you would like this option, we will need either a copy of your invoice that shows what you paid for each item or you can simply give us that cost at the time of placing your order with EFX.
I DO NOT want my order, boxes shipped with a declared value amount or insured. I understand that if a box or the shipment is lost or damaged by the shipping company that I will not be reimbursed for the order and/or items lost or damaged by shipping company.
Once an order is shipped from our facility, we are not responsible if the shipping company loses or damages your order, which is why we recommend having all your boxes and/or orders shipped with a declared value insurance amount.
If the shipping company loses or damages a box or the shipment then we will submit a claim and the shipping company decides if any money will be reimbursed to you or not. You may receive a refund up to the amount you put as a declared value, but the shipping company will be the one that determines what the refund is. If you do not declare a value then no refund is available by the shipping company. We will not replace any order or shipment that is lost or damaged by the shipping company and cannot redo the order at no cost.
Shipping Charges are Extra & Charged Automatically when an order is Completed & Before Order ships. If your shipping international there will be customs fees that will be charged to your credit card automatically at a later time as it takes 2 to 8 weeks for the shipping company to bill the customs amounts to us for your order. You may also request that all customs fees be charged to you directly or thru your shipping account (depending on what shipping carrier is used). International rates & customs fees will vary depending on country & tariff fees. We do not do shipping or freight estimates, due to not having a complete weight, box size or estimated insurance value until order is processed & ready to ship.
Terms & Conditions for Orders
ORDER PROCESS INSTRUCTIONS:
We provide a printable & emailed copy of your order when we email you an order confirmation. The submission of your order indicates the granting of your permission to process your order, including permission to process your payment and to produce your order. If an emailed design proof (s) is included in your order, we will wait until you have approved the design proof(s) before proceeding with the production phase of the order.
NOTE that unless otherwise indicated, shipping charges are processed SEPARATELY for all orders. This is because the actual shipping weight and packaging details are not accurately known until ship time.
Contact us in order to request changes to your order. Please do so in a timely manner, since certain changes may not be feasible after the production phase of your order has commenced. Orders that are revised for any reason are subject to being explicitly re-approved by the client before further processing of the order can continue. Certain order changes may
prevent us from shipping your order in time to make your requested in-hands date. Making changes to your order after it has been approved for production may incur additional costs, depending on the changes made.
If payment information for the order is changed, the client must call us with new credit card information or can go to the client portal on our website and add the new credit card information to their personal client account. Credit card payments are typically processed within 24 hours (business days) or less and credit card receipts are emailed to the email address proved by the client.
Once production is completed, order will ship or be ready for pickup. If paying by credit card, any balance due plus shipping charges will be charged AUTOMATICALLY to your credit card. This includes shipping charges and any charges due as a result of changes to the original order. If payment is by check, production of your order will not be started until received and the check as cleared, as well as orders will not be shipped until balance due on order is received. If your shipping international there will be customs fees that will be charged to your credit card automatically at a later time as it
takes 2 to 4 weeks for the shipping company to bill the customs amounts to us for your order. International rates & customs fees will vary depending on country & tariff fees.
Check your inbox and junk/spam email folders in case some of our emails end up there. We recommend that clients add our email addresses to their mail program's address book so that our emails do not get routed to junk mail. Our Quotes, Orders, Design Proofs and Sample Sew-outs are routinely sent as PDF and JPG files.
MINIMUM ORDER:
Minimum order quantities apply to all order types & products. Under minimum quantities for an order may incur a fee, depending on the quantity and complexity of the logo imprinted on a product. You can contact our customer care department for more details.
ORDER ACCEPTANCE:
All orders are subject to factory approval of styles, quantities, & other related criteria, including our ability to meet your requested delivery date. In addition, we reserve the right to decline any order based our own judgment or capabilities.
PAYMENT METHODS:
Wire Transfer, Check, Cashier's Check, Credit Cards (MasterCard, Visa & American Express). There is a credit card fee of 1.75% on Mastercard or Visa and American Express is 4.25% that is applied to your orders automatically. Company, Personal checks will not be accepted without prior approval, (a credit application must be submitted & approved). Net Terms are not extended until a client conducts repeat business volume minimum of $9,500 in sales per year. There is a
$45.00 Fee for returned checks. There's a fee of 2.95% to 4.50% for credit card transaction charge-backs which are disputed, yet unsubstantiated.
PAYMENT POLICY:
If total order amount (excluding shipping) is over $2,900, check or cashier's check or wire transaction is encouraged for order payment,versus credit card. If credit card is the form of payment then a fee of 2.95% (Visa/Mastercard), 4.25% (American Express) or current rates will apply. Production of order will not begin until payment is received and/or cleared. The shipping costs portion of the order may be paid by credit card or wire transfer at our discretion & fees may apply.
When order is completed, remaining balance is due upon completion & before shipping. This balance due will include any shipping & handling charges & any charges due as a result of changes to the original order. If initial payment is by credit card, any balance due plus shipping & handling charges will AUTOMATICALLY be processed on same credit card initially provided, BEFORE your completed order can be released for shipping/delivery. If initial payment is made by check or wire transfer & you choose to pay the balance plus any shipping & handling charges by check/wire transfer as well, the completed order will be held & not shipped until check is received. Allow time for this when considering & calculating an in-hands deadline date for delivery to you.
SHIPPING/FREIGHT & HANDLING CHARGES:
Shipping/freight, handling charges are EXTRA and this fact is set forth on Order Acknowledgment. When you approve it, you are agreeing to those future charges as well & the applying of the charges at the time of shipping the order. Once order is completed, boxed & weighed then shipping amounts are calculated & added to the order. If your shipping international there will be customs fees that will be charged to your credit card automatically at a later time as it takes 2 to 4 weeks for the shipping company to bill the customs amounts to us for your order. International rates & customs fees will vary depending on country & tariff fees.
Charges are based on carrier fees & we will not be responsible for any cost variations due to changes in weight, location, delivery time, handling, or any other unforeseen circumstances. Standard Handling charges are $11.95 per location.
Some orders may incur additional charges from carrier at a later time when we are billed from carrier & these costs will be charged to our client for their order shipped. We will notify client of additional charges & need a credit card to pay for this. Example of extra or additional charges are; client does not accept package, not available to sign for package & is shipped back to us for reshipping, address was given to us wrong or carrier cannot ship to address given to us by our client.
Due to high-dollar value of finished goods, we encourage that all shipments require a signature upon delivery and you will need to let us know how you want your order shipped at time of order confirmation approval.
OVER & UNDER RUNS (products purchased from us):
Allow 3.5% to 5.5% for over & under runs on all orders, including promotion items, screen-printed or embroidered, heat transferred, direct to garment printed apparel or goods, printed numbers, printed marketing materials, signage or any items we may sell or imprint. If there is an overage on promotional items, print or signage orders or any goods/products purchased from us, then that extra quantity will be automatically added to the order at the time of invoicing & shipping the order. We will charge automatically the extra cost for overage items at time of shipping and invoicing your order.
CANCELLATIONS:
Cancellations will NOT be accepted once order approval or art approval is received, nor for finished merchandise. Cancellations made prior to production will be billed for all charges incurred up to that date. Cancellations must be confirmed in writing. All cancellations are subject to a cancellation fee in the amount of $65 per order., plus any handling, shipping, product restocking fee, administration fees and credit card processing fees (if payment was made by credit card). Other Cancellations may apply according to order details.
PRICE CHANGES:
Garment Prices are subject to change without notice due to manufacturer price changes & availability. If a price change occurs prior to production, we will notify you of said change and seek your approval to proceed under the new pricing.
Prices may change on website daily or without notice.
BACKORDERS:
Unless requested, we do not backorder shortages due to spoilage or under run. It is our policy to wait until all goods in an order are received by us before running the order, so all items are produced at one time. If a portion of goods for an order becomes back-ordered, & the client desires the currently available portion of the goods to be imprinted at a separate setup time from the back-ordered goods, the order will be split, & client will incur separate setup charges & possible unit cost increase due to quantity produced on each separated order, due to the labor involved to setup each separate order.
DESIGN PROOF, IMPRINT POLICIES FOR APPAREL & HEADWEAR
One digital design proof fee is $14.95 per proof (up to 2 locations on one garment on 1 proof only)
All Designer/Design IT, Design Proof or Mockup most product pictures are on a size MD, LG or XL model and/or blank product. A logo or text will not look the same on a XS, SM size verses a XL or 2X size or larger product. Please consider this when choosing the size of logo or text you are using in our Design It, website or emailed instructions you are wanting on the product. When actually imprinting on products the logo/text will look different & vary depending on product size, so we will imprint the exact measurement and/or size (wide) you choose in our Design It (website). Design Proofs and/or Product Designer or mockup show approximate location, size of logo, & imprint colors only & is not exact to the physical imprinted product. When in production the location & placement of imprint may vary up to 2" to 4" inches (up, down, left or right) based on the size of product (xxs thru 6x) and the item type (t-shirt, jacket etc.), style, gender or the cut of garment like raglan cut or some items may have the seams in different locations. Logos will look slightly different on various fabrics & sizes of product. We recommend an added box/shape behind logos when embroidering on fleece, knit or sweater type materials, to make logo more clean looking, giving it a flat surface to imprint on. Text will not always look clear or thick lines and is determined by type of font. The smaller lines or thickness of font the less clear it will look.
Bigger, thicker lines for fonts embroider better. With embroidery, as a general rule the bigger the logo or font/text the better the overall logo will look. The smaller the logo, font/text the worse it will look. Recommended minimum size for logos or text is 3.5 inches wide or larger.
You will receive a design proof from our customer care department to approve after you place your order online or with our customer care rep. We do not go into production unless design proofs are approved by our client. On embroidered order we also provide a sample sewout that will be emailed to you for your approval at well. This is sewn on fabric only not on the actual item. Unless it is an exact reorder (same item, color, brand, same logo, same location of logo, same imprint
colors), you will always see a digital design proof of your item which must be approved by you before we proceed to production.
Caps, beanies, visors or any other type of headwear products will print or sew differently per batch or run. Each individual cap, hat, (headwear) etc. is not constructed exactly the same & can be constructed by the manufacture 1/4" of an inch or more differently left, right, up or down. With printing or embroidering on a curved surface the logo and/or text can be slightly angled toward the left, right, up or down. Each individual cap/headwear can be printed or embroidered from 1/4" of inch to 1.75" inch left, right, up or down, depending on the construction of the cap, from one cap/headwear to
another. Please do not expect that every individual cap/headwear item will look exactly the same in each order or in a repeat order that is done later. Text will not look exactly the same per cap/headwear. Letters or numbers can be curved or angled due to the curved surface of the cap/headwear. Text on each cap/headwear will not look exactly the same.
Manufactures can slightly change headwear measurements on their products at anytime. No Product is sewn exactly the same by any manufacturer on any product!
IMPRINT AREA(S):
To be specified by customer, unless client requests us to make such decisions. (imprint area and location are the same) Client is to specify the size of logo in each imprint area, unless client requests us to make such decision. We reserve the right to resize any logo that will not work with our printing presses capabilities. All Screenprint, Embroidery Heat Transfer, Direct to Garment Printing and Number printing machines have specific guidelines & limitations to imprinting on all products.
ARTWORK FILES:
The client is responsible for providing the necessary Artwork Files having proper resolution and imprint information as needed. Artwork should be at least 300dpi resolution for screenprint, embroidery and other promotional imprinting purposes. For printed materials such as banners, flyers, business cards, binders, etc., resolution should be at least 600dpi, or (preferably) vectored artwork should be supplied. If the client is unable to provide the necessary artwork in the appropriate format, we can create new artwork (or modify existing artwork) in order to produce satisfactory artwork. Such artwork creation and/or modification will be charged to the client at our regular graphic design rate. Acceptable file types are PSD, AI, Vectored, EPS, TIFF, PDF or PNG in high resolution.
ARTWORK CHARGES:
Any client-supplied artwork is subject to approval by our art department & may require an additional charges, due to poor quality, not high resolution requirements, pixilated, not clear or clean art, etc. All screen, film & digitizing, etc. will remain our property & client is only charged for labor or producing the screens, films & digitizing. If we create any custom new artwork design for a client, the client may request up to one (1) revision of said artwork in price given. Revisions beyond one (1) will be charged at our standard graphic design hourly rate. If we are given artwork by the client for modification, the client may request one (1) free revision after the initial modification have been made. If ANY changes are made to client's artwork from one order to another as in a reorder (size of design, imprint color changes, added text, taking images or text off design, etc), additional charges will be incurred for custom art design, digitizing, design proofs, films and screens as these items will require new production packets/info.
DROP-SHIPMENTS:
Multiple drop-shipment handling charges are $11.95 and up per location plus any applicable shipping charges.
PACKAGING:
Additional charges may apply for special packaging or un-packaging requirements on all orders, including but not limited to customer supplies goods/orders.
SETUP CHARGES:
Setup charges are mandatory charges assessed with every order including reorders, as well as split orders resulting from a partial backorder of goods.
RUSH ORDERS:
Rush charges will be applied whenever turnaround time required by the client is less than (7) working days after receipt of signed order and/or artwork/design proof approval. Call for schedule & pricing. Rush charges vary depending on size & type of order.
PRE-PRODUCTION SAMPLES & BLANK SAMPLES:
Inform us at placing order time if sample(s) will be required for pre-production approval. Samples can be provided (typically) within (5-7) working days after receipt of signed order approval, depending on type of product being decorated or imprinted. For
non-imprinted goods, blank samples must be requested & purchased at time of order submission.
PRODUCTION TIME:
Normal production time is 7-12 working days from receipt of your signed order approval & artwork approval and depends on the type of item purchased, but time may be extended depending on workflow, especially during peak seasons. Also, quantity ordered & complexity of imprinting may require additional production time. Allow an extra week for orders requiring specialized printing techniques. Add 3-6 working days for Pre-Production Samples and time to ship and/or approve the samples by you.
When computing an anticipated must-have, in-hands delivery deadline, shipping/delivery method is factored in & will affect production timing of order. RUSH service is available, please call or email for details as we try to meet each clients deadline.
QUANTITY PRICING:
Printing prices are per location with the same imprint (screens/digitizing). Different designs cannot be combined for quantity pricing. Please allow for additional screens/digitizing when ordering adult & youth sizes in the same order & these will be separated as two different orders, with the difference being design size. Pricing will be reflected when imprinting different sizes of a design in one order. Client does receive a quantity discount based on the volume of the quantity ordered.
RETURNED GOODS & RESTOCKING FEE:
Returned goods will be subject to a re-stocking fee. Goods that are damaged after receipt by client will not be accepted for return. Only those goods that are returned for manufacturing defect will be accepted for return. Goods flawed due to our error may be replaced and/or exchanged by us depending on the circumstances.
CLAIMS:
We accept claims for flawed/misprinted (made by us during the imprinting process) products only & must be made within 72 hours from receipt of merchandise. Contact customer care for details.
CUSTOMER-SUPPLIED GOODS:
We will not be responsible for bleeding or other imprinting problems due to the nature or quality of customer-supplied goods, including product material, colors, sizes or dimensions, nor for any damaged goods we receive from the client. Allow 3.50% to 5.50% for over & under runs on all orders, (including but not limited to, promotion items, screenprinted, embroidered, heat transfered or direct to garment printed apparel or goods, printed numbers& names, print materials, signage, etc) that may experience a misprint in the imprinting process. This could entail machine malfunctions, operator errors and if this occurs the client is responsible for replacing the goods that were misprinted or machine, operator malfunctioned at their cost. We will re- setup, re-imprint the misprinted items at no cost. We are not responsible for any merchandise once shipped to the client. Client is solely responsible for examining their own goods before shipping them to us for imprinting. Be sure to order extras if you are in need of exact quantities, as additional imprinting at a lesser quantity break will be priced with higher imprinting charges, setup and other misc charges.
SPOILAGE:
We will not be responsible for spoilage up to 3.50% to 5.50%, whether the products are supplied by us or customer-supplied goods. Client will be responsible for any necessary reprinting due to shortage within the spoilage rate. It is HIGHLY RECOMMENDED to order more garments than needed for each size or as needed. At times we cannot setup an entire job again for a few items due to lengthy setup and productions times.
I have reviewed the Order Confirmation, Terms & Conditions, Design Proof for my order and I hereby give my approval & agreement for all the documents mentioned above by providing my buyer approval signature with date & my company name. If after approving my order and permission to moving forward into production, I acknowledged that the order is to be imprinted according to what I approved.
Company Name: Order #:
Buyer Approval Signature: Date:
EFX Design & Marketing Inc. - revision 5/4/2024